Service Manager - Family Assessment Service (CSRA £71,643 - £78,475)

Posted 9th May, 2024
£71,643 – £78,475
Working arrangements
Contract type
Closing date
19th May, 2024
About the role

The total compensation package for this position is up to £79,975 per annum


Service Manager – Family Assessment – Children – Croydon 

Salary: CSRA £71,643 - £78,475
Retention payment: £1,500

36 per week / Monday – Friday

Hybrid (3 days in the office)



Job Purpose

The focus of this role is to lead and implement the development of Family Assessment Service. We are seeking a qualified and experienced Service Manager to join us and support our extremely talented team of Team Managers to driving the service forward. You will lead and manage performance of the service and foster a culture of continuous learning and reflection of practice that inspires staff to give their best in their roles.  As a suitably qualified and registered Social Worker, Service Manager is accountable for ensuring their service complies with legislation, practice standards and associated regulations in service delivery. Service Manager has a key role with their Heads of Service to ensure their service is inspection ready and drive change following inspections. The post holder will be responsible for the day-to-day delivery of their services, while living and promoting the corporate values through their day-to-day work.

About you

Essential Requirements

Registered with Social Work England.

Evidence of continuous professional development relevant to the role profile.

A clear commitment to services working in partnership with families and creating positive change in children’s lives. 

Demonstrable experience of leading and managing children’s social care services that are relevant to this particular service area and role and that deliver high quality performance and good outcomes for children.

Able to lead, think, plan and manage strategically and systemically, as well as operationally.

Able to manage, plan and control delegated budgets.

Experience of successfully transforming poorly performing social care services into high performing services. 

Experience of developing a highly motivated, high achieving and stable work force with a positive, “can-do”, customer-centred culture. 

Able to work outside of normal office hours when required and to be part of the senior manager out-of-hours rota.

Excellent communication skills (written and verbal) to lead and motivate others.

About Croydon

Home to 94,000 children, Croydon is a truly unique place to practice social work. We are a borough with big ambition, grit, and determination. Children's social care was judged ‘good’ in our last Ofsted inspection.

Our systemic practice framework places emphasis on relationships as key to supporting change for families. We make sense of the world through relationships, focusing on the whole family system and thinking about our own part in that too – what we bring, our own family stories and beliefs, how we use ourselves in the work that we do. Our practice model is all about collaboration - with our families, networks and partners; being open to challenge and ensuring our practitioners are highly trained in a variety of intervention approaches.  Our established clinical service will support you to grow your own systemic practice within the service, providing accredited training, co-working and direct work with families.   


Our offer to you


Benefits of working with Croydon:

You will be valued for your skills and expertise, supported by the team of experienced professionals, as well as the management at Croydon Council, one of the largest employers in the borough. We also offer:

Highly competitive compensation package

Accredited Systemic Practice training

A range of CPD opportunities

29-31 days (grade equivalent) annual leave in addition to Bank Holidays and option to purchase more

A pension scheme with an average employer contribution of 20%

Continuing Professional Development – genuine opportunities to grow, develop and specialise in your career

Management development programmes

Investment into your wellbeing

Access to Employee Discount scheme with a range of programmes (Cycle Benefit Scheme, GymFlex, Retail Discounts and more)

We promote flexible & hybrid working arrangements where possible to support a healthy work-life balance


What makes Croydon special is our people – both within the council and throughout the borough.

Choosing to practice social work in Croydon will give you opportunity to develop, grow, thrive, and strive; it is not just a job but a career. Here are some of the reasons our colleagues like working at Croydon:

Our team consists of experienced, dedicated practitioners
We meet regularly to make sure everyone we work with has the support and knowledge needed to make a difference and be the difference to our families, communities and colleagues
At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change
We are an established team who can help you settle in and offer their expertise
You will have the support of an extremely knowledgeable understanding manager
You will have access to a busy, buzzy, committed workforce and work environment Opportunities to work from home and work flexibly provides you with more work-life balance
Opportunities to think together with your manager about career development
Support to help you grow, develop, learn and lead

For an informal chat about working in Croydon, contact Agata Stolowska at