Team Manager - Children With Complex Needs

Posted 3rd Jun, 2024
£57,177 – £59,220
Working arrangements
Contract type
Closing date
16th Jun, 2024
About the role

Main Purpose of the Job

To manage and co-ordinate the work of a team in a specified activity area to ensure the provision of a high quality, effective service. To monitor the performance of the team against set targets to ensure nationally set performance indicators are met.

Summary of Responsibility and Personal Duties

  1. Ensure staffing resources are deployed effectively so that professional performance standards and statutory timescales are met and maintained.
  2. Continually monitor performance against key performance indicators and take appropriate action as necessary to meet and improve performance.
  3. Ensure effective and regular supervision and appraisal (PES) takes place. Set and review targets; monitor individual performance; provide guidance and direction; take appropriate management action to ensure the effective performance of all staff. Ensure risk is being effectively assessed and responded to.
  4. Audit and review case files on a regular basis to ensure practice standards are met/exceeded. Take remedial action as necessary.
  5. Review and monitor case and care package recommendations made by social workers. Make effective decisions in authorising any such recommendations, taking personal responsibility for any decisions made.
  6. Initiate, develop, monitor, and maintain standards of service as defined by the directorate, taking a proactive role in implementing changes.
  7. Ensure effective systems are in place to meet the expectations on the service. Ensure staff maintain LCS and other systems.
  8. Prepare reports, correspondence, procedures, etc., and contribute to the development of an annual business Service Plan.
  9. Respond as required to complaints regarding the service. Work closely and flexibly with other Team Managers both within the unit and across the division to build inter-team and unit relationships. Work in units across the division as required to provide effective management of Children’s Services.
  10. Operate financial and other resource management systems to ensure budgets are effectively and rigorously managed in accordance with Council Financial Regulations. Ensure financial decisions are in the best interests of both the client and the council to ensure best value and tight budget management.
  11. Ensure effective management of staff within the team including recruitment; development and training; appraisal; performance management; absence management; resolution of conflict; implementation of change. Take action as appropriate in accordance with council employment procedures and policies, e.g., disciplinary, capability, etc.
  12. Ensure that the health and safety of staff is given significant priority and that leadership is provided in ensuring that staff take responsibility for their own and others' safety.
  13. Ensure adherence to legislation, guidance, procedure, and policy – both in relation to safeguarding children and as a manager of the council. Ensure services are delivered in accordance with the Council’s Equal Opportunities and Environmental Policies.
  14. Represent the unit/division as required.
  15. Undertake any other duties commensurate with the level of the post. Maintain and update own technical knowledge and continuous professional development.

Decision Making

  • Allocation prioritisation and mix of resources.
  • Expenditure for care packages within budgetary authority.
  • Placement decisions within budgetary and other delegated authority.
  • Authorisation of social work recommendations/case decision making.
  • Recruitment.
  • Performance management issues, e.g., disciplinary/capability.

Performance Indicators

  • KPIs for the team.
  • Targets set through PES and feedback through PES.
  • CPD – includes reflection and learning from experience.
  • Professional capability of team.
  • Budget position and effective control.
  • Complaints – number and outcome.
  • Absence levels within the team/number of accidents
About you


  • Thorough knowledge of Children Act, relevant service legislation, and procedures to ensure effective safeguarding and protection of children.

Skills & Ability

  • Ability to make sound technical judgements.
  • Inspirational leadership – to support, coach, motivate and direct social workers through effective practice and proactive management; to implement and lead on change.
  • Decision making – to analyse information, draw conclusions, and effect judgements on care and risk.
  • Problem solving – identify causes, make objective and informed judgements with sufficient emotional resilience.
  • Self-management – take ownership of issues, taking a professional and disciplined approach to case management, risk management, and service users.
  • Literate – to write reports, etc.
  • Numerate – to manage budgets.
  • Excellent communicator.


  • Managing staff in a social work setting.
  • Managing budgets.
  • Significant experience working as a social worker.
  • Using recording and monitoring systems.


  • Good general education with a good standard of literacy and numeracy.
  • DipSW or equivalent.
  • Registration with Social Work England.

Personal Qualities

  • Able to work under pressure and to deadlines.
  • Flexible approach.
  • Able to develop and maintain productive relationships both within and outside the service.

Health Requirements

  • Excellent attendance record.
  • Able to undertake visits both within and outside the borough.

Equal Opportunities

  • Able to demonstrate an understanding of how equalities and diversity can be promoted within a children’s social work setting.

Recruitment Events for Experienced Social Workers

Join us for exclusive events dedicated to qualified social workers registered with Social Worker England. Discover why Lewisham is the ideal career move in Children’s Social Care.

Please note these events are for qualified social workers registered with Social Worker England. Separate events for students and newly qualified social workers are planned. While we welcome international applications, please be aware that we are currently unable to sponsor work visas, and registration with Social Work England is required.

About Lewisham

Welcome to Lewisham – a vibrant and culturally diverse borough that is bursting with fantastic things to see and do. As a truly international borough with over 170 languages spoken in our homes and businesses, a thriving cultural scene, and a treasure trove of indie shops, bustling markets and more, it’s a great place to start and build a career.

Social work in Lewisham is changing and we have set out our vision and values for how we practice.  In Lewisham Children’s Social Care (CSC), we know what good social work looks like and we are passionate about creating the right conditions and culture for good practice to thrive.

Our social workers benefit from working in small, supportive teams with caseloads on average between 15-20 children. Our ‘Signs of Safety’ practice framework means we are committed to working in a relationship-based way with children and families, focussing on strengths in the family network to effect change. A positive learning culture which promotes opportunities for reflection and relationship-based practice is important to us. We are committed to developing our practice using reflective practice spaces such as case mapping, thinking spaces and group supervision. 

Our permanent and stable senior management team are visible and approachable.  Our dedicated PSW and workforce team supports professional development across the service so that you will;

  • be supported through our comprehensive learning and development offer, which includes subscriptions to ‘Research in Practice’ and ‘Making Research Count’.

  • receive regular supervision and appraisal.

  • have 1-1 practice development coaching as a case holding practitioner, and professional development coaching as a manager.

  • have access to regular ‘Signs of Safety’ training and the opportunity to become a practice leader through attending our bespoke practice leader course.  

  • have access to external leadership development opportunities such as Pathways and the Black and Asian Leadership Initiative (BALI).

  • have a clearly defined career progression pathway with opportunities for professional development at all levels.

We have a strong working relationship with Goldsmiths, University of London as part of the South East London Teaching Partnership so our practitioners have the opportunity to teach on social work courses as teaching consultants. We host ‘Step Up’, ‘Frontline’ and traditional route students and social workers have the opportunity to become practice educators.

Core CSC Staff Benefits include:

  • We have been awarded the Mayor of London’s Good Work Standard – a benchmark for high employment standards. We are also one of the first London Councils to be accredited a London Living Wage employer and are a Disability Confident employer as well as a Timewise accredited Flex positive employer. We offer a 35-hour working week, and:

  • The opportunity to work in a thriving, diverse and developing inner London borough with a stable management team, manageable caseloads and a workforce group committed to promoting your development and emotional wellbeing

  • Generous salary for social workers at all levels

  • Generous holiday entitlement​ - starting at 27 days a year (plus public holidays) rising to 32 and 35 days after 5- and 10-years’ continued service. 

  • Oyster card access for travelling in and around London for work and we are exploring initiatives, including Zip cars

  • Flexible working policies​ and a variety of hybrid, and flexible working options – we know how important this is to you

  • Smarter Working with new modern technology and training to support this

  • Career average pension scheme

  • Family friendly policies including maternity, paternity, adoption, shared parental, and special leave for emergencies.  ​

  • Variety of support schemes including key worker housing, tax-free childcare scheme, access to Civil Service Sports Club which offers financial discounts and savings on days out and entertainment. KAARP activities and entertainment discounts.  We offer a shop local discount scheme, volunteering leave, long service awards, membership of the Crownsavers Credit Union and access to Payroll Giving.

  • Health and Wellbeing support includes a staff support hub and 24/7 employee assistance programme which incorporates mental health support, counselling services and access to the PAM Assist health and wellbeing app.

  • We have signed the Menopause Pledge and offer gender specific and gender-neutral health and wellbeing support with access to financial advice. We offer discounted gym and leisure centre membership including free lunch time swimming; interest free loans for season tickets, nursery childcare, and bikes, a “try before you buy” bike scheme and cycle training, smoking cessation, free eye tests and money towards glasses.

  • Active Employee Groups including the Black and Multicultural Forum, Anti-racist Network Group, LGBTQ+ Forum, Disabled Staff Forum, Climate Emergency Staff Forum, Trade Union Memberships, and a staff-led Change Network​

Staff tell us they feel valued and enjoy working in Lewisham and are well supported by their managers with regular reflective supervision and good access to training.

“Lewisham has so much to offer any social worker. I feel supported, respected and valued every step of the way”

Lewisham Social Worker

If you have any questions about applying for this role, or if you are interested in having an informal discussion about working with us, please contact our Recruitment and Retention Manager, Angela Main at or Sara Taylor, our Principal Social Worker: